SmallBizGenius Analysis
RingCentral, a popular VoIP provider, receives mixed reviews with customers frequently citing issues with customer service and billing practices. While some users praise the system's features and reliability, many others express frustration with cancellation processes and unexpected charges.
Category Breakdown
Scores based on analysis of 280 recent reviews
Cancellation Difficulties
1.5/10Numerous reviewers report significant challenges when attempting to cancel their RingCentral service. They describe being given the runaround, facing long wait times, and being charged even after cancellation requests, leading to frustration and accusations of deceptive practices.
30 reviews mention thisCustomer Service Issues
2.0/10A significant number of reviewers express dissatisfaction with RingCentral's customer service. Complaints include long wait times, unhelpful support agents (often located offshore), and account managers who are unresponsive or disappear, leaving issues unresolved.
35 reviews mention thisUnexpected Charges & Billing Problems
2.5/10Many reviewers report unexpected charges, auto-renewals without notification, and difficulty obtaining refunds. Some allege being locked into contracts they were not aware of or being charged for services they did not use, leading to disputes and distrust.
25 reviews mention thisSMS/Texting Issues
3.0/10Several reviewers mention problems with setting up and using RingCentral's SMS/texting features. Issues include difficulties obtaining 10DLC approval, lack of transparency regarding feature limitations, and inconsistent support for resolving SMS-related problems.
8 reviews mention thisTechnical Issues & Call Quality
3.5/10Some reviewers report technical issues such as dropped calls, poor call quality, and system outages. These problems disrupt business operations and negatively impact the user experience.
10 reviews mention thisPositive Experiences
4.0/10A small number of reviewers express satisfaction with RingCentral, praising its features, reliability, and long-term service. These positive experiences are often contrasted with the more prevalent negative feedback.
7 reviews mention thisNumber Porting Problems
2.0/10A few reviewers had issues porting their phone numbers, resulting in lost business and frustration.
4 reviews mention thisPros & Cons
What Customers Love
"Absolutely love the phone system—best we've ever had."
"We've been using Ring Central for close to 20 years...and honestly do not recall a single service outage."
"After I put in a lot of time and energy into this problem, Ring Central did ultimately work with me to find a solution and we are now fully up and running."
Common Complaints
"The company makes it impossible to cancel the service. No online option, only cancellable via phone (21st century?) customer service is not reachable by phone, keeps going to voicemail."
"The worst customer service! Our account manager began helping us with an issue and disappeared. Now for an month no replies to emails, doesn't answer our calls or ring back. Impossible to resolve o..."
"Beware that Ring Central will require you to continue paying for unused licenses for the rest of the contract term."
"Terrible Experience fooled me into a 24 month contract with their AI Assistant."
"I’ve called four times, and every call was routed to a non‑English offshore call center. There was no option to speak with an English‑speaking representative in the United States."
Common Questions About Ringcentral
Answers derived from customer review patterns
Is RingCentral legit and trustworthy?
RingCentral is a legitimate company offering VoIP services, but many reviewers express concerns about its trustworthiness due to billing issues and cancellation difficulties. Customers frequently report unexpected charges, auto-renewals, and challenges in resolving disputes with customer service. While some users have positive experiences, the prevalence of negative feedback suggests that potential customers should carefully review the contract terms and be prepared for potential billing and support-related challenges. The company's Trustpilot rating of 1.9/5 reflects these concerns.
Based on 45 reviewsDoes RingCentral have good customer service?
Based on the reviews, RingCentral's customer service is a major point of concern for many users. Numerous reviewers report long wait times, unhelpful support agents, and difficulties reaching account managers. Some customers mention being routed to offshore call centers with language barriers, further complicating the support process. The lack of responsive and effective customer service is a recurring theme in the negative reviews, suggesting that this is an area where RingCentral needs significant improvement.
Based on 35 reviewsIs RingCentral worth it for small business?
Whether RingCentral is worth it for a small business depends on its specific needs and risk tolerance. While the platform offers a range of features and can be reliable for some users, the frequent complaints about billing issues, cancellation difficulties, and poor customer service raise significant concerns. Small businesses that prioritize reliable support and transparent billing practices may want to consider alternative VoIP providers. However, if a business is comfortable managing its own account and doesn't anticipate needing extensive support, RingCentral's features may still be appealing.
Based on 50 reviewsWhat is RingCentral's cancellation policy like?
RingCentral's cancellation policy is a major source of frustration for many customers. Reviews indicate that cancellation can only be done via phone, often involving long wait times and multiple attempts. Many customers report being charged even after submitting cancellation requests or being locked into auto-renewed contracts without prior notification. The difficulty in canceling and the potential for unexpected charges make it crucial for customers to carefully review the contract terms and be prepared for a potentially challenging cancellation process.
Based on 30 reviewsWhy are customers having trouble with RingCentral's SMS feature?
Customers are experiencing issues with RingCentral's SMS feature due to a combination of factors. Some users report difficulties obtaining 10DLC approval, which is required for sending SMS messages. Others mention a lack of transparency regarding feature limitations, such as the need for additional paid add-ons for shared SMS inboxes. Inconsistent support and incorrect guidance from RingCentral representatives further contribute to the frustration surrounding the SMS feature.
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